Refund and Returns Policy

At GreatGoods, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy is designed to make the process simple and fair.

1. Returns Eligibility

• Items must be returned within 30 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as when you received them.

• Some items (e.g., personalized products, perishable goods) may not be eligible for return.

2. How to Initiate a Return
To return an item, please contact our customer support team at:
✉️ hello@greatgoods.top
Include your order number and reason for return. Our team will provide you with instructions and a return authorization if applicable.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Shipping costs are non-refundable, unless the return is due to our error or a defective product.

4. Exchanges
If you would like to exchange an item, please contact us at hello@greatgoods.top. Exchanges are subject to product availability.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with a photo of the item. We will arrange a replacement or refund at no additional cost.

6. Contact Us
For any questions or concerns regarding returns or refunds, please reach out to our support team:
📍 700 West Georgia Street, Suite 2200, Vancouver, BC V7Y 1K8
📞 +1 825-798-5261
✉️ hello@greatgoods.top

Thank you for shopping with GreatGoods. Your satisfaction is our priority!